Cost-Effective, jargon-free IT support
for your business and your Budget.

We are an IT Support company with over 25 years’ experience.


From our base in Crawley, West Sussex we have been providing IT support to companies of all sizes throughout the South East since 1990. During that time we have worked hard to develop a friendly, no-nonsense approach to the needs of each of our clients.

Call us today on 01293 562 700 or click here to send us a quick message
 

We get to know your business. Not just your computers.

There is no magic to what we do. It’s based on attention to detail and getting to know our clients business. This means understanding the impact a certain computer or server going down will have on productivity. We can integrate into your business as little as much as you like. We can become your IT Support Department or just someone you call when you can’t think of anything else to try!

Keeping your IT costs predictable.

We have developed various IT Support Plans and can offer anything from “pay as you go” to our famous Total Support package. The contracts are on a rolling monthly basis so you are not tied in for years if you decide to change your mind.

Call us on 01923 562 700 today for an informal chat about how we can help your business.

Switching your IT Support to us is easy

We realise that switching IT support providers may sound daunting but we will help you every step of the way in switching with a dedicated point of contact. From an initial on-site consultation, recommendation, agreement, implementation, review and on-going support.

• We’ve been doing IT for over 25 years,
• We offer a range of service plans from remote to on-site,
• It may be the first time you’ve switched IT providers, but it’s not ours!
• We are only ever a phone call away – speak to real people who understand your problem and can provide a speedy solution.
• We speak in terms you understand – no technobabble.



We can help you with all aspects of your IT Systems including:

Desktop PCs

The cornerstone of most businesses IT systems for over 30 years – we’ve been looking after desktop computers for clients for longer than we care to remember.


Printers

Printers still play an important role in many offices even as most companies have made efforts to go paperless. We can keep them connected and running as they should.

Laptops

Laptops have now become just as vital as the desktop for many employees. We can take care of all your devices and even offer purchasing advice.


Email Systems

We offer fully business-class email solutions at extremely cost effective rates. All the expected professional anti-virus and anti-spam is, of course, included as standard.

Servers

These days many businesses rely on a server in one form or another. Let us worry about running your servers so you can concentrate on running your business.


Wi-Fi Connectivity

Increasingly important for a slick office environment (and happy workforce!) professional Wi-Fi connectivity is now very affordable. We can install and secure it all for you.

Company Networks

We can keep your IT system connected and happy. Whether you have an existing office network that needs looking after or are looking into creating one, we can help.


Cloud Based Services

We can help you look past the jargon and the buzz-words and actually decide which ‘cloud’ (basically means hosted!) services will really help and add value to your business.


How we provide support

Our clients are all completely different. We give them IT support depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker. We are always available to talk directly on the phone and do try and visit our clients as much as is practical. We are and always have been a very people based company.


Telephone Support

Traditional IT support and still a very popular option with many of our clients. Simply call at any time and speak to your engineer. This will be an engineer assigned to you. You won’t have to explain the problem repeatedly to different people.

  • Local rate calls (forever)
  • Get to know your engineer
  • Expert Knowledge at all times

Remote Support

Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.

  • Instant response
  • Minimise down time
  • Cost effective

On-site Support

With our Total Support plan we are happy to make on site visits to our clients. Although most problems can now be solved remotely there are some issues for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!

  • Swift response from mobile engineers
  • Hardware health check
  • On-site training if required


What makes us different?

No “techno babble” and a lot of experience. We pride ourselves in our ability to explain everything in plain English. We’ve been trading since 1990 so have seen many changes in the world of IT. Some innovations have been world changing whilst others have fallen short of the hype. We can help you decide the best route for your company based on sound business sense, budget and most of all experience.

Call us today on 01293 562 700 or click here to send an email
What do our clients say?

Tuplin have used Optima Systems as our managed IT service provider for the last 5 years, starting at just one depot, but expanding to multiple sites with a cisco VPN system connecting to our central server at our Head Office. The team at Optima have been extremely helpful as we have grown, providing us with an IT system which has the capability to develop with us, as well as keeping us up to date with the newest technologies to help our business. Jay and his team are friendly and are always happy to help. I would recommend them highly.

Lisa Henderson

Sales Director at Tuplin Holdings Ltd
www.tuplin.co.uk | Lisa on LinkedIn


Contact us today

The best person to talk to about our IT Support services is Jay Hine, the IT Director here at Optima Systems.

Please call Jay on 01293 562 700 for an informal chat about your needs. You can also complete the form below and we will get back to you within one business day…usually within 15 minutes!

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Jay Hine

IT Director


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