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Optima
Systems provides a comprehensive support service to our clients
covering Hardware, Software and Infrastructure issues. Our
services also extend to regular system reviews and audits combined
with essential patching and ‘tuning’ of your systems.
We
can provide support either over the telephone or on-site as
appropriate. Those clients who take out a support agreement
with us benefit from a faster response and lower charge rate
however support can be provided on an ‘as required’ basis
if preferred.
We pride ourselves in building strong, friendly
relationships with all of our customers by integrating ourselves
into your company and ensuring we never confuse users with “techno
babble”. |
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| In
addition to hardware support, Optima Systems can also provide
full system or infrastructure support covering network, cabling,
software, printing, communications and PC's. We can also assist
in disaster recovery scenarios. |
| Where possible we try and
solve any problem either over the phone or by connecting
remotely to the system. Failing this we visit onsite to rectify
any problems. It is our aim to slowly educate users rather
than “just fixing” the problem. This can avoid
the problem being recreated which in turn means less support
calls and this of course equates into less cost. |
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| Most
companies will have an existing computer system that is in need
of housekeeping from time to time. Many companies cannot justify
a dedicated member of staff to look after the systems so the
task often falls to a senior manager with IT skills. This is
where Optima Systems can step in. |
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| Optima
Systems can carry out an audit and then offer to look after your
system on an as needed basis. This is more expensive per hour
compared to other schemes but if you require assistance infrequently
may be ideal for you. |
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| For
piece of mind you may want Optima Systems to visit your site
at pre-arranged times say 1 day per quarter to check over your
systems and ensure all is well. Such checks would include; |
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Backup working
correctly |
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Restore working correctly |
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Anti-Virus system up to date |
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Anti-Spy ware up to date |
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E-Mail system not blocking
up |
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Disk space adequate for business |
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| Because
the visit is pre-arranged it attracts a lower hourly charge but
may provide vital early warning of potential problems or threats
before they occur. |
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This
is our most popular scheme whereby you purchase some hours
support in advance (at our lowest rate) and use them as you
need them. Once the hours are used up an additional block can
be purchased as needed. This scheme also attracts preferential
response times and a free initial site survey prior to support
starting.
The number of hours purchased each time will depend
upon individual requirements. |
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