My first week as a Network Engineer Apprentice

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Day 1: Is the first day the worst day?

My first day was nerve wrecking as this was the first time I’d worked in an office environment as a Support Engineer. In the first hour, a new colleague Gemma, talked me through what my daily duties would be. They included checking back-ups, taking calls from clients and logging issues as tickets. I found these first few hours a little difficult as there was a lot to take in. By the end of the first day I was starting to enjoy myself.

Day 2: Plain sailing

The second day was quite straight forward. I ran through the backups and continued taking calls and logging them as tickets. I was then able to familiarise myself with how to find more info on a client. This would be useful for reference when they called with issues and questions. I was also given other tasks such as setting up new PCs for clients.

Day 3: It almost falls apart!

Wednesday was tougher. One incident involved a client’s servers. While my colleagues were busy dealing with this I was the only IT support person in the office taking calls. The calls were all like the previous few days and though I was a little nervous I managed to succeed.

Day 4: A return to calmer waters

The fourth day was a bit calmer. Calls were still coming in but not a huge amount which meant I could handle them. It felt like the start of the week again. I got to set up more computers from clients and got to familiarise myself with the server room. I also progressed to assisting clients with password issues.

Day 5: Getting the hang of it

Fifth day, I ran through the backup and attended a meeting where I shared how my first week had gone. I also got to meet the remaining colleagues that I had not yet met. I then did some cabling work in the conference room which took quite a while but was good experience.

Summary

It has been a new and fun experience and I look forward to next week. I know I will enjoy learning  what else my role will include.

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About the Author
Josh Peacock

Josh Peacock

Josh was born in Malaysia and moved to the UK when he was 10. He will mainly be providing remote support to our clients as part of their IT Support Plan. Josh will also help look after our own internal systems.