Fast, effective and fully managed server support for your business.

These days many businesses of all kinds rely on servers in one form or another. It could be an email server sitting quietly in the corner processing your staff’s messages and incoming leads or an application server running the software so important to your day-to-day operation.

They all require support, maintenance and generally a bit of TLC as even the slightest problem can cause huge disruption to your business, costing time and money. This is where we can help!.

Let us worry about your servers so you can concentrate on your business.


24 Hour Monitoring for complete piece of mind

We can take over the complete management and monitoring of your servers. You will be assigned your own support engineer who will be your point of contact and who will get to know your business and your staff. Our support is very much proactive, we will keep all systems up to date and any non-vital reboots will be performed out of office hours to minimise disruption to you and your staff. All this means you can relax knowing that your servers are being monitored 24 hours a day, seven days a week.

We have an incredibly flexible range of support plans which can be tailored to meet the needs of your business. We don’t insist on long contracts and the level of support can be adjusted at any time. Many of our clients have been with us for many years, in many cases we actually installed the first server the business require and have gone on to add more or upgrade them as technology advances. We pride ourselves in being able to scale with your company and keep your level of support appropriate to your needs at all times.

A partnership, business-to-business

Every member of the Optima support team is an experienced and passionate IT professional used to working with a diverse client list. We work hard to understand your business not just your IT system which allows a true business-to-business partnership to evolve. We follow a very strict response and resolution time for all of our engineers and a big part of this is to inform you at all times what we are doing and how long it is going to take.


Contact us on 01293 562 700 or use the form below to find out more about our server support services.

Your Name *

Your Email *

Your Phone Number

Your Message

How we provide support to our clients

Telephone Server Support

Telephone Support

Traditional IT support and still a very popular option with many of our clients. Simply call at any time and speak to your engineer.

Highlights

  • Local rate calls
  • Get to know your engineer
  • Knowledgeable Engineers

Remote Server Support

Remote Support

Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.

Highlights

  • Instant response
  • 99% of issues resolved
  • Cost effective

On-site Server Support

On-site Support

As part of our Total Support plan we are more than happy to make on site visits to our clients. Although most problems can now be solved remotely there are some issues for which a visit is the most appropriate.

Highlights

  • Swift response from mobile engineers
  • Ability to check all aspects of physical network
  • On-site training if required

What our customers have to say

 

We have been a client of Optima for several years and are very happy with the way that Jay and his team respond to our needs, react and solve our problems and keep us online and in touch, where we need to be.

DAVE WOOD, MD – JEANIE MARSHAL FOOD

Many customer testimonials and references are available on request. 


Contact us today for Server Support

The best person to talk to about our server support is Gemma, the Lead Network Engineer here at Optima.

Please call James on 01293 562 700 for an informal chat about your needs or use the form below.

Your Name *

Your Email *

Your Phone Number

Your Message

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Gemma Elsbury

Lead Network Engineer


More about Gemma